Exchanges/Returns/Replacements are allowed within 7 days from the time you receive your item(s). For exchanges or replacements, it is necessary that we first receive the merchandise. We will examine the defective item(s). We can only accept returns for items in new/unused condition. A return authorization number must be obtained from our customer service department, before the returned merchandise can be accepted by us. Returning merchandise without authorization will not be refunded.
**Returns and Warranties restrictions:
* We can only accept returns for items in new/unused condition (no scratches, marks, or discoloring).
* Merchandise must be return with original packaging, documentation, etc.
* Special Order or Made To Order transactions cannot be canceled, exchanged or returned.
* Merchandise cannot be damaged during installation.
* Returns that are found to be not defective will be subject to a $10 handling charge. All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges.
* Products that are returned are subject to a 10% restocking fee.
* Items will be sent using the same shipping method as the original order. You may pay additional shipping costs if you feel you need the item sooner.
* If a suitable replacement cannot be made within 3 weeks, your money will be refunded less shipping costs.
* If we make an error and ship you the wrong item, we will replace the merchandise and pay for return shipping cost. We will only ship merchandise, once we receive the item in new/unused condition.
*If the customer makes an error with their order, then they will be at fault and will have to pay for the return shipping cost(s).
Limited Warranty: All Items sold are on an as is basis. Warranties that apply may be limited manufacturer warranties. RUCKSTERS disclaims all warranties expressed or implied. We also do not authorize any one to assume liability in connection with these items. The buyer shall not be entitled to recover any damages arising from use of merchandise. All merchandise is aftermarket and intended for OFF-ROAD use only. Buyer assumes responsibility for violations of local laws and rules that may result from use of merchandise. Please check your local laws and research the item to make sure you are purchasing the correct items. USER ASSUMES ALL RISKS & COSTS ASSOCIATED WITH THE USE OF THESE PARTS & ACCESSORIES. RUCKSTERS will not be responsible for any damage or loss beside the part is sold from us. Physical damage will void warranty automatically. Please keep the invoice within the warranty period, without proof of invoice, automatically void warranty. Before any return, please contact our customer service by phone or email first for RMA #, we will NOT accept returns without any approval. During warranty period after approved by RUCKSTERS staff, buyer can have full refund within 7 days (except S/H charge) after item is received, buyer will have free part (s) exchange or replace, buyer shall be responsible for shipping charge from buyer to us.
PLEASE NOTE: ALL PARTS LISTED ON THIS SITE ARE FOR OFF-ROAD USE ONLY!!!