RUCKSTERS

Do you combine shipping cost?

Yes, we charge by the weight of your order. Each item has it's own weight and each additional item(s) weight will be added to order to get a total weight and charge. 

 

Do you ship Internationally?

 

Yes we ship internationally. Our website is setup to offer shipping all over the world. We do our best to get you an accurate shipping quote, however due to varying costs of shipping goods from country to country and place to place, we cannot guarantee the accuracy of International shipping charges. If there are any differences once your order is shipped, we'll contact you to correct the differences. If you would like to confirm your shipping costs prior to making your purchase, feel free to contact us for a quote.


How long does it take to process my order?

 

We are almost always prompt with our shipments. Shipments usually leave our warehouse between 2-3 business days from payment receipt, but normally ships within 24 hours. Processing payments and packaging take time, so please allow the time. Please note that during the Holiday Season, orders may take additional time. 

 

How long does it take to receive my order?

 

United States: 3-5  *Business days

International: 5-10  *Business days

*Business days are Monday through Friday, excluding holidays.

 

Do you offer express shipping?

 

Yes we offer express shipping at an additional fee in the U.S. and International. Please contact us for a quote. 

Which shipping companies do you use?

 

We use USPS and FEDEX for most of our shipments. We also use freight forwarders in some cases for shipments of custom crated bikes and pallet orders.   

I have ordered, but where is my item?

You will receive a email either via PayPal or RUCKSTERS with your tracking information. If you do not receive a tracking number, please contact us and we'll make sure one is sent to you.

 

Returned or Refused Packages.

 

Returned shipments will be held until a $10 handling fee and funds to cover re-shipping are paid. If during a FEDEX shipment, an address change occurs through no fault of our own, we expect you will honor a $5 charge (charged to us by FEDEX). The customer is responsible for arrival of shipment once shipment leaves our warehouse. If the carrier leaves the package at the door and it is lost or stolen, we cannot do anything about it. Packages sent as "restricted delivery", where a signature is required, requires extra $2-$3 from the carrier. Please contact the shipping service to process a claim if necessary. FEDEX does not need a signature to deliver packages. At their option, they can leave a package at a door and it is considered delivered. We consider it delivered as well. The occurrence of lost or stolen packages has been so low, that it usually is not a problem, but we feel we should inform you to disclaim our liability in case your neighborhood or building has a problem with this.